Iris:ee much more than a simple web-based dispatch interface or communications center. In addition to fully-featured web and mobile user interfaces, Iris:ee has enterprise-oriented features such as message escalation, message logging, and delivery accountability.
Web Reply: Iris allows mobile users to reply to messages sent from the Internet. Mobile users can even carry on several conversations at once.
Escalation: Built especially for the needs of the customer service and operations departments of any-sized corporations, Iris Escalation allows users to define groups of people and pyramid-like "patterns" for escalation. These groups and patterns can then be used to send messages from the web to mobile devices, and wait for a response. If the expected response does not arrive, the message "escalates" to the notification level, and so on, until the message is acknowledged.
Responsiveness: Iris has been designed to have a very low in-server latency, even under heavy loads, while maintaining accurate records of messages and message delivery records.
Convergence: Iris encourages users to use the same resources, such as contacts and address book groups, on both their personal computer and mobile device. Iris Web shares contact manager information with Iris Mobile Group Text, Iris Friend Finder, and other PageMail products. In fact, the Iris Web client allows web users to transparently transfer their conversation from the web to their mobile handset!
Web Chat: Iris allows web users to engage in one-on-one, or many-to-many conversations, similar to an instant messaging client or a chat room.
Friend Finder: Iris allows mobile users to "reach out" to the internet at large, and request, via web site interaction or an e-mail message, a conversation with a friend who is not available by mobile.
Mobile Group Text: Iris users can use their address books groups to send mobile messages to multiple recipients in one single transaction.
Accountability: Iris not only keeps track of messages sent and their replies, it also tracks and summarizes SMPP MDRs (Message Delivery Reports). This allows Iris users to verify that messages have, in fact, reached their intended destination. Additionally, Iris users can view their recent transactions and conversations online, or download them from the web site. |
